Our Services
We provide training in all areas of your Plumbing, Electrical or Air Conditioning business. Having worked in allthese types of businesses, we understand the complex needs and problems you may be grappling with. We bring our knowledge, experience, and proven track record direct to you.
Monthly Business Coaching
We all need coaching, unfortunately not everyone believes they need coaching. Owners can get distracted very easily – they end up working on things they like to do, not the things they need to be doing, having weekly performance reviews are a powerful tool used to keep owners focused on the right things that drive the business results.
By consistently reviewing the “dashboard instruments” of your business, it is easy to pick up trends that are forming and adjust to get back on track.
Business Review
Having another set of eyes look at your business from an unbiased and non-emotional standpoint can be a valuable exercise. We review each department and every stepin the cycle of your customer’s experience. We look at finding missed opportunities, along with easy processes that can add six figures to a business’s yearly revenue.
Technician Training Classes
Having field personnel trained on a repeatable process to be used on service calls creates aconsistent average dollar per trip. Knowing how to build average dollar per trip increases technician productivity, which improves the bottom line of the business.
Business Planning and Budgeting Session
How to write your business plan at the beginning of each financial year, this includes such things as your revenue drivers, marketing plan and sales plan. Budgeting requires you to know what you need to be tracking daily, weekly, monthly to have the historical information to create a revenue budget. What are the trends in revenue to expenses telling you?
Customer service training
With marketing spend rising, the need to capture the highest revenue potential calls is a necessity. Do you train your staff to understand what your high potential jobs are within your business? Does your staff know what your average invoice amount is so they understand how much every call potentially “costs” the business when it’s not booked?
We teach you how to create these opportunities in your business by working with your staff to educate them to understand the importance of making every call count. Sometimes all it takes is simple adjustments in your scripts, or in the delivery, to see your conversion rates increase.
Call centre monitoring
This allows you to see how your customer service department is performing; it also shows you what revenue you are missing out on. You can’t manage what you aren’t monitoring. Most customer service representatives are expected to perform on an honour system to correctly report on the unique opportunities presented to your business each day. If they aren’t properly recording this information your conversion rate will remain a mystery. How do your agents respond under pressure, are they asking for the booking, is the urgency there? These are all things we can help you with, then come up with a plan to improve in the necessary areas.